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The Cannabis Regulatory Agency has taken up to two years to complete its disciplinary process against businesses that violated state policies, according to the results of a state audit.

In a 44-page report, Michigan’s Office of the Auditor General found the Cannabis Regulatory Agency needed to improve its operations to “ensure timely disciplinary action against licensees for identified violations.”

“Timely action helps CRA mitigate potential risks to Michigan’s cannabis consumers and reduce future licensee violations,” the report said.

In response, the agency said it has taken steps to improve the timeframe but added that some elements of the complaint process were out of its control.

State auditors examined the agency’s handling of 678 complaints open at some point from April 1, 2021, through Sept. 30, 2022. The violations in the complaints included problems with inventory handling and production, sales, waste disposal, general operations and surveillance and security, according to the report.

The Cannabis Regulatory Agency averaged 196 days to complete disciplinary action for 123 formal complaints. The agency took as long as 757 days to finish the process, the report said. Twelve of the complaints, or 10 percent of the completed ones, took longer than a year to be completed.

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